Can I change the email address on my Pandafile account?
There is no self-service email change yet. Signing in with a new address creates a separate account, so email hello@pandafile.co from your old address and we will move it for you.
Because Pandafile has no passwords, your email address is your account. That keeps things simple, but it also means there is no Change email button on the account page yet.
What happens if I just sign in with the new address?
You get a brand new, empty account. Your Pro plan and your transfer list stay with the old address. Nothing breaks, but the two accounts are not linked.
How to move your account to a new email
- Make sure you can still open your old inbox.
- From the old address, email hello@pandafile.co.
- Say which new address you want to use, and whether you have Pro.
- We check the request and reply once the change is done. You then sign in with the new address.
Asking from the old address lets us confirm that the request really comes from you.
I can no longer open my old inbox
Email hello@pandafile.co from your new address and include anything that helps us confirm the account is yours, such as the date you went Pro or a Stripe receipt. We may not be able to move the account if we cannot verify you, but your old transfers expire on their own anyway.
Do I need to bother?
- Free and not using Pro: usually not. Your transfers expire within days, so you can simply start using the new address.
- On Pro: yes, email us so your paid plan follows you.
- Recipients and links: old links keep working until they expire, whichever address you use.
