How do I delete my Pandafile account?
Cancel Plus or Pro first if you have it, then email hello@pandafile.co from your account address and ask us to delete your account. We reply once it is done.
You can leave Pandafile whenever you like. There is no self-service delete button yet, so the final step is a short email to us. We handle every request by hand.
Step by step
- If you are on Plus or Pro, go to your Dashboard, open Plan & billing and cancel it, so you are not charged again.
- Optionally delete any live transfers in your Dashboard. They also expire on their own.
- Email hello@pandafile.co from the address you sign in with, and ask us to delete your account.
- We delete the account and reply to confirm.
What gets deleted
- Your account and the email address tied to it.
- Your transfer list and any transfers that have not expired yet.
- Recipient addresses saved with your email transfers.
We may need to keep a small amount of information for longer where the law requires it, such as payment records for tax, or records about content we removed for breaking our rules. Our privacy policy explains this.
Thinking about a refund?
If you bought Plus or Pro as a consumer, you can ask for your money back within 14 days of paying. Mention it in the same email and we will sort both at once.
Can I come back later?
Yes. Signing in with the same email address later simply creates a fresh, empty account. And you never need an account to share a link, so you can keep sending files for free as a guest.
