How do I get a copy of my data from Pandafile?
Email hello@pandafile.co from your account address and ask for a copy of your personal data. It is free, and we reply within one month as UK GDPR requires.
Under UK GDPR and EU GDPR you have the right to see the personal data a company holds about you. At Pandafile there is no export button yet, but asking is easy and free.
How to ask
- Write an email to hello@pandafile.co.
- Send it from the address you sign in to Pandafile with, so we can confirm it is your account.
- Say that you want a copy of your personal data. You do not need to give a reason.
- We reply with your data in a common, readable format.
What you get
- Your email address and account details.
- Your plan and billing details. Card details are held by Stripe, our payment provider, not by us.
- Details of your transfers, such as names, sizes and dates.
- Recipient addresses you sent transfers to.
Your files themselves are not part of the export. If a transfer is still live, you can download it from your own link. Expired files are already deleted and cannot be recovered.
How long it takes
We aim to reply quickly and always within one month, which is the legal deadline. If a request is unusually complex we will tell you before that month is up.
Other rights
You can also ask us to correct your data, delete it or stop using it for a purpose. We do not sell personal data. If you are unhappy with our answer, you can complain to the Information Commissioner's Office in the UK or your local data protection authority in the EU.
