How to access, export or delete your data (GDPR)
Short answer
You can ask us for a copy of your data, to correct it, to export it, or to delete it. Email hello@pandafile.co with the subject Privacy from the address on your account, and we reply within one month.
Pandafile is run by 3XAYA LTD, a UK company, and follows both the UK GDPR and, for people in the EU and EEA, the EU GDPR. That gives you clear rights over your personal data.
Your rights
- Access: get a copy of the personal data we hold about you.
- Correction: fix anything that is wrong.
- Deletion: ask us to erase your data, including your account.
- Portability: get your data in a format you can take elsewhere.
- Restriction and objection: limit or object to processing we do based on legitimate interest.
- Withdraw consent: for example, for personalised ads, at any time.
How to make a request
- Write an email to hello@pandafile.co.
- Use the subject Privacy so it reaches the right person quickly.
- Say what you want, for example a copy of your data or deletion of your account, and include the email address you use with Pandafile.
- Send it from that same address if you can. We may ask you to confirm it with a code, to make sure nobody else is asking for your data.
We reply within one month. Requests are free of charge.
Quick things you can do yourself
- Delete a single transfer: sign in, open Dashboard and delete it from your transfer list.
- Stop reminder emails: use the one-click don't remind me link in any reminder.
- Cancel Plus or Pro: Dashboard > Plan & billing.
Not happy with our answer?
You can complain to the UK Information Commissioner's Office at ico.org.uk, or to the data protection authority in your own country. We would appreciate the chance to put things right first.
