Privacy & security

EU storage, links and your rights. 10 guides.

01 Where are my files stored? (EU servers)Your files are stored on Hetzner servers in Helsinki, Finland, and the database with account and transfer details is in Frankfurt, Germany. Both locations are in the EU.2 min02 Who can see the files I send with Pandafile?Anyone who has the download link can open the transfer until it expires, so only share it with the people you mean to. Transfers are not listed publicly, and we do not look at your files except to act on a report or when the law requires it.2 min03 Are Pandafile download links secure?Yes. Every link is served over HTTPS, contains a long random ID that is practically impossible to guess, and stops working when the transfer expires. The weak spot is sharing: anyone who gets the link can use it, unless you add a Pro password.2 min04 Does Pandafile sell my data?No. We do not sell your personal data to anyone. A few service providers process data on our behalf, such as storage, payments and ads, under data processing agreements and only for running Pandafile.2 min05 How do I password protect a transfer?Password protection is part of Pandafile Pro. Type a password in the Password field before you click Get a link or Send by email, then share the password with your recipients separately.2 min06 How to access, export or delete your data (GDPR)You can ask us for a copy of your data, to correct it, to export it, or to delete it. Email hello@pandafile.co with the subject Privacy from the address on your account, and we reply within one month.2 min07 How to spot fake Pandafile emails (phishing)Real Pandafile emails come from hello@pandafile.co, link only to pandafile.co, and never ask for passwords, card details or your sign-in code. If an email pushes you to log in urgently or pay, it is fake.2 min08 Is Pandafile encrypted? HTTPS explainedYes, every connection to Pandafile uses HTTPS, so uploads, downloads and sign-in codes are encrypted on the way between your browser and our servers. Pandafile is not end-to-end encrypted, so for very sensitive files, encrypt them yourself first.2 min09 What cookies does Pandafile use? Ads and consentPandafile sets a handful of essential cookies, for example to keep you signed in and remember your language. Ads on free pages only use personalised advertising cookies if you click Consent, and you can change your choice at any time.2 min10 What data does Pandafile keep, and for how long?We keep only what we need to deliver your files, stop abuse and run Pro. Free files go after 3 days, Pro files after 30, server logs after 14 days and transfer records 90 days after expiry. Your account email stays until you ask us to delete it.2 min

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