Limits, plans & Pro

5 GB a week, Pro and billing. 10 guides.

01 How much can I send for free? The 5 GB weekly limit explainedOn the free plan you can send up to 5 GB in total per rolling 7 days, without creating an account. The meter on the upload page always shows how much you have left.3 min02 What do I get with Pandafile Pro?Pro gives you up to 1 TB per transfer, files kept for 30 days, no ads for you or your recipients, and password protection, for £12 a year.3 min03 Can I get a refund on Pandafile Pro? The 14-day money-back guaranteeYes. If you are a consumer, you can ask for a full refund within 14 days of paying for Pro by emailing hello@pandafile.co from your account email.2 min04 How do I cancel my Pandafile Pro subscription?Go to Account, choose Manage subscription and cancel your plan on the Stripe billing page. You will not be charged again when your year ends.2 min05 How do I upgrade to Pandafile Pro?Sign in with your email, choose Pro and pay £12 for the year on the secure Stripe page. Your account switches to Pro as soon as payment goes through.2 min06 How long are my files kept? 3 days on Free, 30 days on ProFree transfers are available for 3 days and Pro transfers for 30 days. After that, the files are deleted and the link stops working.2 min07 How much is Pandafile Pro? £12 a year, billed yearlyPro costs £12 per year, which is £1 a month. You pay once a year through Stripe, and the subscription renews automatically until you cancel.2 min08 Is Pandafile Pro unlimited? The 3 TB a month fair-use guidePro is not unlimited, but it is very generous: up to 1 TB per transfer, with a fair-use guide of around 3 TB sent per month.2 min09 When does my free space come back? How the rolling week worksEach transfer counts against your 5 GB for exactly 7 days after you sent it. After that its space returns automatically, and the upload page shows the date.2 min10 Why does my free limit count my device and network?To keep the free plan fair and free, the 5 GB weekly limit is counted per person, using your email address, IP address, IP network and device together.3 min

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