Why does my free limit count my device and network?
To keep the free plan fair and free, the 10 GB weekly limit is counted per person, using your email address, IP address, IP network and device together.
The free plan does not need an account, which is great for you but also makes it easy to get around a limit that only looks at an email address. So Pandafile counts the 10 GB weekly allowance per person, using a few signals together.
What is counted
- Your email address, if you send by email or are signed in.
- Your IP address, the address of the connection you are using.
- Your IP network, the wider range your connection belongs to.
- Your device, meaning the browser and computer or phone you send from.
Why we do it this way
Free transfers are paid for by ads, and storage and bandwidth cost real money. If the limit could be reset by opening a private window or typing a new email address, a small number of people could use most of the capacity and we would have to make the free plan worse for everyone. Counting per person keeps it generous and honest.
We use these signals only to apply the limit and protect the service. We do not sell personal data, and you can read the full detail in our privacy policy.
Shared networks, offices and VPNs
Because the IP network is one of the signals, people sharing a busy connection, such as an office, a university or some mobile networks, can occasionally see less space than they expect. A VPN may also put you on a network that many other people use.
- Check the meter on the upload page to see what is left.
- If it seems too low, try sending from your usual home connection.
- If it still looks wrong, email hello@pandafile.co with roughly when you sent your transfers and we will take a look.
