How do I cancel my Pandafile Pro subscription?
Go to Account, choose Manage subscription and cancel your plan on the Stripe billing page. You will not be charged again when your year ends.
You can cancel Pro whenever you like, and you do it yourself in a few clicks. There is no need to email us, call anyone or explain why. Cancelling simply switches off automatic renewal, so you keep what you have already paid for.
How to cancel
- Sign in at pandafile.co with your email and the 6-digit code or magic link.
- Open your Account page.
- Next to your plan, select "Manage subscription".
- On the secure Stripe billing page, choose to cancel your plan and confirm.
What happens after you cancel
Your subscription will not renew, so you will not be charged again. Your account page shows the date your current Pro year runs until, and you keep Pro until then. After that, your account moves to the free plan.
- Transfers you sent while on Pro keep their original expiry date.
- New transfers follow the free plan: 5 GB per rolling 7 days and 3-day expiry.
- Your account stays, so you can sign in and upgrade again whenever you need to.
Want your money back?
Cancelling stops the next renewal but does not refund the current year by itself. If you are a consumer and paid within the last 14 days, you can ask for a refund by emailing hello@pandafile.co. See the article on the 14-day money-back guarantee.
Cancelled by mistake?
If you change your mind before your Pro year ends, simply sign in and go Pro again from the pricing page. If you have any trouble, email hello@pandafile.co from your account address.
