Can I get a refund on Pandafile Pro? The 14-day money-back guarantee
Yes. If you are a consumer, you can ask for a full refund within 14 days of paying for Pro by emailing hello@pandafile.co from your account email.
We want you to be happy with Pro. If it is not right for you, consumers can ask for their money back within 14 days of the payment. Day 0 is the day you were charged, and you have until the end of day 14 to get in touch.
How to ask for a refund
- Email hello@pandafile.co from the email address you use to sign in to Pandafile.
- Use a subject such as "Pro refund request".
- Tell us roughly when you paid. You do not have to give a reason, although feedback is always welcome.
- We confirm by email and refund the payment to the card you used.
Refunds go back through Stripe to your original payment method. Depending on your bank, the money can take several working days to show on your statement.
What happens to your account
When we refund your Pro payment, the subscription is cancelled and your account returns to the free plan. Free limits then apply to new transfers: 5 GB per rolling 7 days, with files kept for 3 days.
Who the guarantee covers
The 14-day money-back guarantee is for consumers, meaning people buying Pro for personal use. If you bought Pro for a business and think something has gone wrong with your payment, email us anyway and we will look at it fairly.
