Policies & safety

Rules, reports and who we are. 10 guides.

01 What files am I not allowed to send with Pandafile?You can send almost anything you have the right to share. Illegal content is never allowed: child sexual abuse material, pirated or copyright-infringing files, malware, terrorist content, non-consensual intimate images, stolen data, and spam or phishing.2 min02 Who owns Pandafile? Company details and where data is keptPandafile is operated by 3XAYA LTD, registered in England and Wales under company number 17437429, at 128 City Road, London EC1V 2NX. Files are stored in Helsinki, Finland, and the database is in Frankfurt, Germany.2 min03 How do I contact Pandafile support?Email hello@pandafile.co for questions, Pro, refunds, privacy and complaints. Use abuse@pandafile.co, or the Report link on a download page, for illegal content.2 min04 How do I report a Pandafile link or illegal content?Open the Pandafile link, scroll to the bottom and choose Report this transfer. Pick a reason, add details if you like, and send. You can also email abuse@pandafile.co.2 min05 How do I send a copyright takedown notice to Pandafile?Email abuse@pandafile.co with the full Pandafile link, the work being infringed, confirmation that you own the rights or act for the owner, a statement that the information is accurate, and your name and email.2 min06 How does Pandafile protect children and handle CSAM?Child sexual abuse material is never allowed. A report takes the transfer offline straight away, confirmed material is reported to the Internet Watch Foundation and National Crime Agency, and the file is blocked from re-upload.2 min07 My transfer was removed. How do I appeal?Reply to the decision email (the statement of reasons) and explain why you think we got it wrong. Someone who was not involved in the first decision will review it. You have 6 months to appeal.2 min08 Pandafile terms of service in plain EnglishYou keep the rights to your files, free transfers are deleted after 3 days, Pro costs £12 a year and can be cancelled any time, illegal content is not allowed, and Pandafile is a transfer service, not a backup.2 min09 Refunds, complaints and your consumer rightsConsumers can get a full refund within 14 days of first buying Pro, even after using it. Cancel any time in Account, then Manage subscription. Complaints go to hello@pandafile.co and get a reply within 5 working days.2 min10 What happens after I report a Pandafile transfer?We confirm your report if you left an email, a person reviews it (normally within 24 hours), and if the content is illegal or breaks our terms we delete it, block it from re-upload and tell the sender why.2 min

Still stuck?

Write to hello@pandafile.co – a real person answers, usually within one working day.

Send a file now