Refunds, complaints and your consumer rights
Consumers can get a full refund within 14 days of first buying Plus or Pro, even after using it. Cancel any time in Dashboard > Plan & billing. Complaints go to hello@pandafile.co and get a reply within 5 working days.
Pandafile Plus costs £2.99 a month or £24.99 a year, and Pro costs £5.99 a month or £49.99 a year. Both are billed through Stripe. If it is not right for you, you have clear ways out, and your legal rights as a consumer always apply on top of our own promises.
14-day money-back guarantee
If you are a consumer, you can cancel within 14 days of your first purchase of Plus or Pro and get a full refund, even if you have already used it. Email hello@pandafile.co from your Pandafile address and say you want to withdraw. We refund within 14 days to the same payment method.
Cancel any time
- Sign in and open Dashboard.
- Select Plan & billing.
- Choose to cancel. Your plan stays active until the end of the period you have paid for and then does not renew.
How to complain
If something has gone wrong, email hello@pandafile.co with what happened, what you would like us to do, and any transfer links or receipts. We reply to complaints within 5 working days. For decisions about removed content or suspended accounts, reply to the decision email or write to abuse@pandafile.co instead.
If you are still not happy
- United Kingdom: Citizens Advice can help with consumer problems.
- Ireland: the CCPC. Sweden: Allmänna reklamationsnämnden (ARN). Norway: Forbrukerrådet. Denmark: Nævnenes Hus and Forbruger Europa.
- Elsewhere in the EU: the European Consumer Centres Network (ECC-Net).
- Consumers can also bring a claim in the courts where they live.
Nothing in our terms takes away your mandatory rights, including under the UK Consumer Rights Act 2015 and the law of the country where you live.
