Pandafile terms of service in plain English
You keep the rights to your files, free transfers are deleted after 7 days, Plus costs £2.99 a month or £24.99 a year, Pro costs £5.99 a month or £49.99 a year, and both can be cancelled any time, illegal content is not allowed, and Pandafile is a transfer service, not a backup.
Our full terms of service are at pandafile.co/terms. This page sums up the parts most people care about. If anything here differs from the full terms, the full terms apply.
Your files and your rights
- You keep all rights in your files. We only get the limited permission we need to store them, deliver them to the people you share them with, and keep the service secure.
- We do not look at your files except to act on a report, stop abuse, or when the law requires it.
- You are responsible for what you upload and who you share it with.
Free, Plus and Pro
- Free: send up to 10 GB in total per rolling 7 days, counted per person across email, IP address, network and device. Free transfers are deleted after 7 days and are funded by ads. There is no limit on how many transfers you make within the allowance.
- Plus: £2.99 a month or £24.99 a year, billed through Stripe. Up to 250 GB per transfer and 2 TB a month, files kept for 14 days, no ads and password protection. Pro: £5.99 a month or £49.99 a year. Up to 1 TB per transfer, files kept for 30 days (extendable to 90), no ads, password protection, file requests and your own branding, within fair use of about 10 TB a month.
- Plus and Pro renew automatically. We email you before each renewal, and you can cancel any time in Dashboard > Plan & billing.
- Consumers get a 14-day money-back guarantee on their first Plus or Pro purchase, even if they have used it.
The rules
No illegal content, including child abuse material, piracy, malware, terrorist content, non-consensual intimate images, stolen data and spam or phishing. Do not use tricks like extra accounts or devices to get around limits, and do not use Pandafile to host files for a website or app. You must be at least 16.
If something goes wrong
- If we remove content or suspend an account, we tell you why and you can appeal.
- We aim to be available all the time but cannot promise zero downtime.
- Pandafile is a transfer service, not a backup. Expired or deleted files are gone for good, so always keep your own copy.
- Your mandatory consumer rights, such as those under the UK Consumer Rights Act 2015, are never limited by our terms.
The terms are governed by the law of England and Wales, but if you are a consumer you keep the protection of the law where you live, and you can bring a claim in your local courts.
