My transfer was removed. How do I appeal?

2 min read · Updated 2026-11-13

Short answer

Reply to the decision email (the statement of reasons) and explain why you think we got it wrong. Someone who was not involved in the first decision will review it. You have 6 months to appeal.

Mistakes happen. A report can be wrong, a file can be misidentified, or you may have permission we did not know about. If we removed your transfer or restricted your account, you can ask us to look again.

Find the decision email

When we restrict content or an account, we send the person affected a statement of reasons. It names the transfer, says what we did (for example, removed the files and blocked re-upload), why, and which part of our terms or the law it relates to.

Email inbox showing a Pandafile decision email titled Your transfer was removed, with transfer, decision, reason and basis, and the Reply button circled
Reply to the decision email to start an appeal

How to appeal

  1. Open the decision email from Pandafile.
  2. Select Reply. Keep the subject line so we can see the full history.
  3. Explain why you think the decision is wrong. Be specific: which file it was, what it contains, and why you were allowed to share it.
  4. Attach or link to any proof, such as a licence, a written permission, or evidence that you created the work.
  5. Send. We will confirm and come back to you once the review is done.

Lost the email? Write to abuse@pandafile.co from the address you used on Pandafile and include the transfer link or ID.

What happens next

  • A person who was not involved in the first decision reviews your appeal.
  • If we got it wrong, we lift the restriction on your account and tell you. Removed files cannot be restored, because deletion is permanent, so you would need to upload them again.
  • If we keep the decision, we explain why.
  • You can appeal within 6 months of the decision.
  • If you are in the EU, you can also take the decision to a certified out-of-court dispute settlement body.

If you are a consumer and unhappy with how we handled things more generally, you can also make a complaint. See our guide to refunds, complaints and your consumer rights.

Related guides

What happens after I report a Pandafile transfer?We confirm your report if you left an email, a person reviews it (normally within 24 hours), and if the content is illegal or breaks our terms we delete it, block it from re-upload and tell the sender why.How do I send a copyright takedown notice to Pandafile?Email abuse@pandafile.co with the full Pandafile link, the work being infringed, confirmation that you own the rights or act for the owner, a statement that the information is accurate, and your name and email.What files am I not allowed to send with Pandafile?You can send almost anything you have the right to share. Illegal content is never allowed: child sexual abuse material, pirated or copyright-infringing files, malware, terrorist content, non-consensual intimate images, stolen data, and spam or phishing.How do I contact Pandafile support?Email hello@pandafile.co for questions, Plus, Pro, refunds, privacy and complaints. Use abuse@pandafile.co, or the Report link on a download page, for illegal content.
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