How do I contact Pandafile support?
Short answer
Email hello@pandafile.co for questions, Pro, refunds, privacy and complaints. Use abuse@pandafile.co, or the Report link on a download page, for illegal content.
Pandafile support is by email, and real people read every message. We do not have phone support or live chat. Before you write, it is worth searching this help centre, because many answers are just a click away.
Which address to use
- hello@pandafile.co: questions about using Pandafile, Pro and billing, refunds, privacy and data requests, and complaints.
- abuse@pandafile.co: reports of illegal content, copyright notices, appeals against removals, and requests from authorities.
- The Report link: on every download page, the fastest way to report one specific transfer.
How to get a faster answer
- Write from the email address you use on Pandafile, so we can find your account and transfers.
- Include the transfer link (pandafile.co/d/...) if your question is about a specific transfer.
- Say what you tried and what happened, including any error message, your browser and device.
- If you already have an email from us, reply in that thread instead of starting a new one.
How quickly we reply
We answer as soon as we can. Complaints get a reply within 5 working days. Reports of illegal content are normally reviewed within 24 hours. We can help in English, and messages in other languages are welcome too, although our reply may be in English.
Things we cannot do
- Recover files after a transfer has expired or been deleted. Deletion is permanent.
- Tell you who sent a file, or share another person's details, except where the law requires it.
- Extend the free weekly 5 GB limit. Pro is the way to send more.
- Offer features we do not have yet, such as an API, a desktop or mobile app, or team accounts.
Our postal address is 3XAYA LTD, 128 City Road, London EC1V 2NX, United Kingdom, but email is much faster.
