What happens after I report a Pandafile transfer?
We confirm your report if you left an email, a person reviews it (normally within 24 hours), and if the content is illegal or breaks our terms we delete it, block it from re-upload and tell the sender why.
We handle reports under the EU Digital Services Act and the UK Online Safety Act 2023. That means every report gets a proper look, and people affected by a decision are told what we decided and why.
Step by step
- Received: if you gave us your email, we send a confirmation titled Thanks for your report, with the transfer ID.
- Reviewed: a person checks the transfer against the law and our terms. We aim to do this as fast as we can, normally within 24 hours.
- Action: if the content is illegal or breaks our terms, we delete the files, block the same files from being uploaded again by fingerprint, and may suspend the sender's account.
- Explained: the sender receives a statement of reasons by email, unless the law or someone's safety means we cannot tell them.
Reports about child sexual abuse material
These are handled differently. The transfer goes offline immediately when the report arrives, before review. If the report is confirmed, we report the material to the Internet Watch Foundation and the National Crime Agency.
Will I hear back?
If you left an email, you will get the confirmation and may hear from us if we need more details. Some details may stay private to protect everyone involved. If the link stops working, that usually means the content has been removed or the transfer has expired.
If you disagree with the outcome
Both the person who reported and the sender can ask us to look again. Write to abuse@pandafile.co within 6 months of the decision, or reply to the decision email. Someone who was not involved in the first decision reviews it. Users in the EU may also use a certified out-of-court dispute settlement body.
