Troubleshooting

Stuck uploads, errors and fixes. 10 guides.

01 Why is my upload stuck at 0%?An upload that never leaves 0% almost always means your browser cannot reach our upload server. Refresh the page, try another browser or a private window, pause extensions and, if it still won't start, switch network.3 min02 Can't upload at work? Company firewalls, proxies and VPNsSome company networks, proxies and VPNs block or cut off large uploads to file transfer sites. Test on another network to confirm, then ask your IT team to allow pandafile.co over HTTPS.3 min03 Downloaded ZIP file won't open or says it's damagedA ZIP that won't open is usually an incomplete download or a built-in unzip tool that struggles with very large archives. Check the file size, download it again, try a free tool like 7-Zip or The Unarchiver, or download files one at a time.4 min04 Getting an error in your browser when uploading or downloading?Most browser errors come from an outdated browser, an extension that blocks requests, a full disk or a dropped connection. Update your browser, try a private window, check your free disk space and press Try again.4 min05 My 6-digit email code has expired or never arrivedCodes only work for a short time. If yours has expired, choose to send a new code and use the newest email. If no email arrives, check Spam, Junk and Promotions, and make sure the address is typed correctly.3 min06 My file is too big to send. What can I do?On the free plan you can send up to 5 GB in total per rolling 7 days, so a single file bigger than what you have left won't fit. Shrink or split it, wait for space to free up, or use Pro for up to 1 TB per transfer.3 min07 Pandafile link not found or expired: why and how to fix itA link shows as not found when the transfer has expired (3 days on Free, 30 days on Pro), was deleted by the sender, was removed after a report, or the link was copied incompletely. Ask the sender to check the link or send it again.3 min08 Pandafile not working in Safari on iPhone, iPad or Mac?On iPhone and iPad, Safari pauses uploads when you lock the screen or switch apps, so keep Pandafile on screen until it finishes. Downloads go to the Files app or your Mac's Downloads folder.4 min09 Weekly limit reached: what it means and what to doFree sending is limited to 5 GB in total per rolling 7 days. When you hit it, the upload page tells you exactly when space frees up again; you can wait for that, or upgrade to Pro (£12 a year) for up to 1 TB per transfer.3 min10 Why is my upload so slow and how can I speed it up?Upload speed is mostly set by your own internet connection's upload speed, which is often far lower than its download speed. Using a cable instead of Wi-Fi, moving closer to the router and pausing other uploads or backups usually helps most.4 min

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