Getting an error in your browser when uploading or downloading?
Short answer
Most browser errors come from an outdated browser, an extension that blocks requests, a full disk or a dropped connection. Update your browser, try a private window, check your free disk space and press Try again.
Pandafile runs entirely in your browser, with no app or plugin to install. That keeps things simple, but it also means your browser, its extensions and your connection all play a part. When something goes wrong, these checks fix the vast majority of problems.
If an upload fails
- Check you're still online, then press Try again. Uploads are resumable, so it carries on from where it stopped.
- If the page was closed or refreshed, add the same files again. Unfinished parts are not counted against your allowance.
- Open a private or incognito window and try there. If it works, an extension in your normal window is interfering.
- Update your browser to the latest version and restart it.
If a download fails
- Check your free disk space. A 20 GB download needs at least 20 GB free, and a ZIP needs room for the whole archive.
- Make sure the download didn't stop because your computer went to sleep.
- Try downloading files one at a time instead of everything as a ZIP.
- Look at your browser's downloads list. If it says the download was blocked, allow it for pandafile.co.
Supported browsers
- Chrome, Safari, Firefox and Edge, on desktop and mobile.
- Use a current version. Very old browsers may not support resumable uploads.
- Browsers inside other apps (for example when you tap a link in a social media app) can be limited. Open the link in your normal browser instead.
If an error keeps coming back, email hello@pandafile.co with the exact wording on screen, your browser and version and whether you were uploading or downloading. A screenshot is very helpful.
