Pandafile link not found or expired: why and how to fix it
Short answer
A link shows as not found when the transfer has expired (7 days on Free, 14 on Plus, 30 on Pro), was deleted by the sender, was removed after a report, or the link was copied incompletely. Ask the sender to check the link or send it again.
Pandafile links are long and random on purpose, so they can't be guessed. That also means a link has to be exactly right to work. If you see a not-found page, one of these is almost always the reason.
Common reasons
- It has expired. Files sent on the free plan are kept for 7 days, files sent with Plus for 14 days and files sent with Pro for 30 days. After that they're deleted for good and we can't bring them back.
- The sender deleted it. Senders can remove their transfers from their account at any time.
- The link is incomplete. Some email apps and chat tools break long links across lines or cut off the end.
- It was removed after a report. Transfers that break our rules are taken down.
What to try
- Look at the address bar and compare it with the link you were sent. Make sure nothing is missing at the end.
- If the link came by email from Pandafile, click it straight from that email rather than copying it.
- Check the date. If more than 7 days have passed (or 14 or 30 for a Plus or Pro sender), it has most likely expired.
- Ask the sender to send the files again, or to check that the transfer is still listed in their account.
For senders
If your recipients often need more time, Plus keeps files for 14 days and Pro for 30 days. You can see which transfers are still live, and delete any you no longer want shared, on your Dashboard.
