Pandafile not working in Safari on iPhone, iPad or Mac?

4 min read · Updated 2026-11-13

Short answer

On iPhone and iPad, Safari pauses uploads when you lock the screen or switch apps, so keep Pandafile on screen until it finishes. Downloads go to the Files app or your Mac's Downloads folder.

Pandafile works in Safari on iPhone, iPad and Mac without any app. Safari has a few habits, mostly about saving battery, that can make uploads and downloads look broken when they're really just paused.

iPhone with Safari open on Pandafile and the file picker showing Photo Library, Take Photo or Video and Choose File, with tips for keeping an upload running
On iPhone, pick Choose File to send items from the Files app.

Uploading from iPhone or iPad

  1. Tap Choose files. Pick Photo Library for photos and videos, or Choose File to pick anything stored in the Files app or iCloud Drive.
  2. Keep Safari open and on screen while it uploads. If you lock the phone or switch apps, iOS may pause the page.
  3. To stop the screen locking, temporarily set Auto-Lock to a longer time in Settings, Display & Brightness.
  4. If the upload pauses, return to the tab. Because uploads are resumable, it continues from where it stopped.

Where did my download go?

  • iPhone and iPad: open the Files app and look in Downloads (On My iPhone or iCloud Drive, depending on your Safari settings).
  • Mac: check the Downloads folder or click the downloads arrow in Safari's toolbar.
  • Large ZIPs on iPhone can take a while to appear. Wait for Safari's progress indicator to finish before opening.

Other Safari tips

  • Update iOS, iPadOS or macOS. Safari updates come with system updates.
  • Content blockers can stop pages working. Tap the page settings icon in the address bar and turn them off for pandafile.co to test.
  • Opening a link inside another app's built-in browser? Use Open in Safari instead.
  • If photos upload in an unexpected format, that's iOS converting them. Choosing them via the Files app usually keeps the original.

Pandafile does not have an iPhone or iPad app at the moment; Safari is all you need. If something still isn't working, email hello@pandafile.co with your device and iOS or macOS version.

Related guides

Getting an error in your browser when uploading or downloading?Most browser errors come from an outdated browser, an extension that blocks requests, a full disk or a dropped connection. Update your browser, try a private window, check your free disk space and press Try again.Why is my upload so slow and how can I speed it up?Upload speed is mostly set by your own internet connection's upload speed, which is often far lower than its download speed. Using a cable instead of Wi-Fi, moving closer to the router and pausing other uploads or backups usually helps most.Downloaded ZIP file won't open or says it's damagedA ZIP that won't open is usually an incomplete download or a built-in unzip tool that struggles with very large archives. Check the file size, download it again, try a free tool like 7-Zip or The Unarchiver, or download files one at a time.
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