My 6-digit email code has expired or never arrived
Short answer
Codes only work for a short time. If yours has expired, choose to send a new code and use the newest email. If no email arrives, check Spam, Junk and Promotions, and make sure the address is typed correctly.
Pandafile doesn't use passwords. Instead, we email you a 6-digit code (or a magic link) when you sign in, and when you send files by email without being signed in, to confirm the address is really yours. For security, each code only works for a short time.
If the code has expired or is rejected
- Click Send a new code on the same page.
- Open the newest email from Pandafile. If you asked for several codes, older ones may no longer work.
- Type the six digits, or paste them. Leave out any spaces.
- Do this in the same browser and tab where you asked for the code.
If the email never arrives
- Wait a minute or two. Some email providers hold new messages briefly.
- Check Spam, Junk, Promotions and any other tabs or folders.
- Check the address on screen for typos, such as gmial.com instead of gmail.com.
- Work email? Your company's filter may be holding it. Ask IT to allow emails from pandafile.co.
- Add our sending address to your contacts so future codes go straight to your inbox.
Staying safe
Never share your code with anyone. Pandafile will never ask you for it by phone, chat or email. If you get a code you didn't ask for, you can ignore it: nobody can sign in without it.
