Where are my files stored? (EU servers)
Your files are stored on Hetzner servers in Helsinki, Finland, and the database with account and transfer details is in Frankfurt, Germany. Both locations are in the EU.
Lots of people need to know where their data physically sits, whether for a client contract, an IT policy or simple peace of mind. Here is the plain answer for Pandafile.
The short version
- Files you upload are stored on servers run by Hetzner Online in Helsinki, Finland.
- The database that holds account details and transfer records (such as email addresses, file names and expiry dates) is hosted in Frankfurt, Germany.
- Both are inside the European Union, so the EU GDPR applies to them. Pandafile itself is a UK company and also follows the UK GDPR.
How long files stay there
Files are not kept forever. On the free plan, files are deleted 3 days after you send them. With Pro they are kept for 30 days. You can also delete a transfer earlier from your Account page if you are signed in. Uploads that were started but never finished are cleaned up after about 2 days.
Does any data leave the EU?
Your files and the main database stay in the EU. A few service providers we use are based elsewhere. Stripe handles payments for Pro, and Google serves the ads shown on free pages. Where they process data outside the UK or EU, this is covered by recognised safeguards such as the EU-US Data Privacy Framework, the UK-US Data Bridge or Standard Contractual Clauses. The full list is in our Privacy Policy.
Can I choose a different storage country?
Not at the moment. Every transfer is stored in the same EU location, whichever plan you are on and wherever you are in the world. If you have a specific requirement, write to hello@pandafile.co and tell us what you need.
