How do I ask the sender to resend Pandafile files?

Pandafile does not keep a copy of files after a transfer ends, and we cannot see who you are expecting files from. So when a link has expired, cannot be found or is missing something, the person who sent it is the one who can fix it.

When to ask

• The page says This transfer has expired.
• The page says We could not find this transfer, even after checking the whole link.
• A file you expected is not in the list.
• A download keeps failing and the transfer is about to expire.
• The transfer is password protected and you do not have the password.

What to send

Keep it short and say exactly what happened. For example: Hi Sam, the Pandafile link expired before I could download the files. Could you send them again? Thanks.

If you only need some of the files, say which ones. It saves them time and saves their weekly free allowance.

What the sender does

1. They go to pandafile.co and choose the files or folder again.
2. They pick Get a link and send it to you, or choose Send by email with your address.
3. You get a fresh link, with a new expiry date.

Make it easy next time

• Download as soon as the link arrives, or at least note the Available until date.
• Save important files somewhere permanent, like a cloud drive, once downloaded.
• Free transfers last 3 days. If you regularly need longer, the sender can use Pro, which keeps files for 30 days.