Pandafile link expired: can I still get the files?
No. Once a transfer expires the files are deleted from our servers and cannot be recovered, by you or by us. Ask the sender to send them again.
Pandafile is for passing files from one person to another, not for keeping them forever. Every transfer has an end date. After that, the download page says This transfer has expired, and the files are gone.
How long links last
- Free transfers: 7 days.
- Plus transfers: 14 days. Pro transfers: 30 days.
- Either can end sooner if the sender deletes the transfer from their account.
While a transfer is live, the download page shows the exact date it is available until. If you were sent the files by email, you also get a daily reminder until you download or the transfer ends, so it is easy not to miss.
Can Pandafile get the files back?
No. When a transfer expires we delete the files from our servers in Finland, and once they are deleted they cannot be restored, not even by our support team. This is deliberate: it keeps your files private and means they are not lying around longer than needed.
What to do now
- Contact the person who sent the files, by email, text or however you normally talk.
- Let them know the link expired before you could download.
- Ask them to send the files again. It only takes them a minute on pandafile.co.
- When the new link arrives, download straight away and keep the files somewhere safe.
Expired or not found?
If the page says We could not find this transfer instead, the link may be incomplete. Check you copied all of it, or that your email app has not split it over two lines. If it is still not found, the sender may have deleted it, and you will need a new link.
