How do I open a Pandafile link someone sent me?

When someone sends you files with Pandafile, you get either an email from us with a button, or a plain link they have pasted into a chat, text or email of their own. Both lead to the same place: a download page on pandafile.co that lists everything they sent.

Opening the link

1. Open the email or message that contains the Pandafile link.
2. Click or tap the button, or the link itself. It opens in your normal browser.
3. Check the address bar starts with pandafile.co and shows a padlock.
4. You will see who sent the files (when they were sent by email), how many files there are, the total size and the date they are available until.
5. Download single files, or press Download all to get everything as one .zip file.

That is it. You do not need to sign up, sign in or install anything. Pandafile works in any modern browser, including Chrome, Safari, Firefox and Edge, on a computer, tablet or phone.

If the page asks for a password

Pro users can protect a transfer with a password. In that case the page says the transfer is protected and shows a password box. Type the password the sender gave you and press Open. We cannot see or reset this password, so if you do not have it, ask the sender.

Personal links and reminders

If the files were sent to you by email, your link is personal to you. When you download, the sender is told, so they know the files arrived. If you have not downloaded yet, we send you a short reminder once a day until you do or until the transfer expires. Every reminder has a one-click link to stop them.

If the page says something is wrong

• This transfer has expired: the files were kept for a limited time and have been deleted. Ask the sender for a new link.
• We could not find this transfer: the link may be incomplete or mistyped, or the sender deleted it early. Check the link or ask for a new one.

Pandafile does not ask you for a password to your email, bank or anything else. If a page that claims to be Pandafile does, close it.