Why is my Pandafile download slow or stuck?
Download speed is mostly set by your own connection. Moving closer to Wi-Fi, pausing other downloads, turning off a VPN or downloading files one by one usually fixes it.
Big files take time, and a 4 GB video will never be instant. But if a download is much slower than usual, or sits at the same point for ages, there is usually a simple cause on the connection between you and us.
Quick fixes to try
- Move closer to your Wi-Fi router, or plug in with a network cable if you can.
- Pause other downloads, streaming, game updates and cloud backups on your network.
- Turn off your VPN or proxy for a moment and try again. Some VPNs slow large downloads a lot.
- Download files one by one instead of using Download all. If one file stops, you only need to restart that one.
- Use an up-to-date browser such as Chrome, Safari, Firefox or Edge, and close tabs you do not need.
How long should it take?
As a rough guide, 4 GB takes about a minute and a half on fast fibre, around six minutes on good home Wi-Fi, and half an hour or more on a weak mobile signal. Speeds on mobile data vary hugely with signal strength.
If the download stops
- Check your connection is still working by opening another website.
- Look in your browser's downloads list. Some browsers show a Resume or Retry button.
- If there is no resume option, start the download again from the Pandafile page.
- On a phone, keep the screen on and the browser open. Some phones pause downloads when you switch apps or lock the screen.
Is it Pandafile?
Occasionally the problem is on our side. If several different transfers are slow on a good connection, or you see an error message from Pandafile, wait a few minutes and try again. If it continues, email hello@pandafile.co with the time, your browser and roughly where you are, and we will look into it.
