How do I know when someone has downloaded my files?
If you sent your files by email, Pandafile emails you as soon as each recipient downloads, with their address in the subject. You get one email per person.
No more “did you get the files?” messages. When you use “Send by email”, Pandafile tells you when each person has downloaded what you sent.
What you receive
- Straight after sending: a confirmation email titled “Your files are on their way”, listing who the files went to and when they expire.
- When a recipient downloads: an email with the subject “anna@example.com downloaded your files” (with their real address).
- Each email has an “Open transfer” button that takes you back to the transfer.
How it works
Every recipient gets their own personal link. When someone downloads using their link, we know it was them, so we can name them in your email. You get one notification per recipient: the first time they download. If they download again later, we don’t email you again, so your inbox stays calm.
When you won’t get a notification
- You chose “Get a link”. A shared link isn’t tied to a person, so we can’t say who used it.
- The recipient forwarded their personal link and someone else downloaded first. The email will still name the original recipient, because it was their link.
- The recipient opened the download page but didn’t actually download anything.
Notification emails go to the address you confirmed with your 6-digit code. If you don’t see them, check your Spam or Promotions folder and mark the email as “Not spam”.
You can’t switch notifications off for a single transfer at the moment. If they bother you, a mail filter on the subject “downloaded your files” will tidy them into a folder.
