Pandafile code not arriving? Here’s what to do
Most missing codes are in Spam or Promotions, or were sent to a mistyped address. Check those, wait a minute or two, then use “Send a new code”.
The code email usually arrives within a few seconds. If it hasn’t, work through these checks in order. Nine times out of ten the first two solve it.
1. Check the address you typed
Look at the message under the email field: “We sent a 6-digit code to” followed by an address. If there’s a typo, such as gmial.com or a missing letter, correct it and press “Send code” again.
2. Look in Spam, Junk and Promotions
Search your mailbox for “Pandafile code”. Gmail sometimes files it under Promotions or Updates, and work mailboxes may put it in Junk or quarantine. If you find it there, mark it as “Not spam” so future emails land in your inbox.
3. Give it a minute or two
Some providers, especially company and university mail servers, hold new emails briefly while they check them. Wait two minutes before trying again.
4. Send a new code
Press “Send a new code” under the code field. If several emails arrive, use the code from the newest one. Each code works for 15 minutes.
Still stuck?
- Work email: ask your IT team whether messages from pandafile.co are being blocked or quarantined.
- Try a different address you own, for example a personal one.
- Use “Get a link” instead. It doesn’t need a code, and you can paste the link into your own email or chat.
- Write to hello@pandafile.co and tell us the address you used and roughly when you tried. Please never send us the code itself.
