Pandafile emails going to spam? How to fix it
Open your Spam or Junk folder, find the Pandafile email and mark it as “Not spam”. Then add the sender to your contacts so future codes and transfers arrive in your inbox.
Pandafile sends a few kinds of email: your 6-digit code, transfers to your recipients, download notifications and reminders. Mail providers sometimes file emails with links and buttons as spam, especially the first time. A couple of clicks teaches your mailbox that Pandafile is welcome.
Rescue the email
- Open your Spam or Junk folder. In Gmail, also check the Promotions and Updates tabs.
- Search for “Pandafile” if you have a lot of mail.
- Open the email and choose “Not spam” (Gmail), “Not junk” (Outlook) or “Move to Inbox” (Apple Mail).
- Add the sender address shown on the email to your contacts or safe senders list.
Tell your recipients too
If you send files by email, your recipients’ mailboxes decide where our email lands, not us. A quick heads-up such as “you’ll get an email from Pandafile with the files” helps a lot. If they can’t find it, they can search their mail for your address, because it appears in the subject line.
Work and school mailboxes
Company filters can quarantine emails before they reach Spam. If nothing turns up, ask your IT team to allow email from pandafile.co. Mentioning that it contains a one-time code usually speeds things up.
How to spot a real Pandafile email
- Download links always start with https://pandafile.co.
- We never ask for a password, because we don’t use passwords.
- We never ask you to send us your 6-digit code.
- Transfer emails show the sender’s email address, and replying goes to that person.
